Repair Form

Your Details

Company Name *

Repair Lodged By *

Contact Phone Number

Email Address *

Internal Reference/ Cost Centre (if applicable)

Business Unit (for invoicing if required)

User's Details

Faulty Handset User's Name *

User's Mobile Number *

Repair Details

Handset Make *

Handset Model *

IMEI *

Handset Fault *

Date Purchased

Proof of Purchase Provided *

Yes

Bought from Phonenomena

Has the device been in contact with water? *

Yes

Is the liquid ingress indicator still white? *

Yes

Don't know

Is the device FREE from serious physical damage? *

Yes

Accept Pre Approved Repair Charge $150 *

For iPhone and iPad Repairs

Please ensure the Activation Lock feature introduced in iOS 7 is disabled BEFORE sending in the device to us. If this is not disabled, the repairers cannot process the repair until the activation lock is removed, which will delay the repair process. We will include the steps required to disable Activation Lock in a confirmation email that will be sent to you shortly after submission of this request.

Repair Terms & Conditions

- The Telstra Repair Centre requires a pre-approval for non-warranty repairs under $150. Repairs exceeding this amount will receive a quote before proceeding.
Please note, Telstra will apply a $49.50 (ex GST) fee if:

Telstra finds no faults with the equipment.
The device is deemed beyond economic repair and is not covered by warranty.
The customer chooses not to proceed with a repair after receiving a formal quote.
The customer does not respond to a quote within 5 business days.

For all repairs sent to Phonenomena, the following charges apply:

A service fee of $45 (ex GST) applies.
A $25 (ex GST) freight charge applies for the return of all repairs.

I have read and agree with the terms and conditions stated above *

Return Delivery Details

Please note: There is a $30 (ex GST) delivery fee to deliver to PO Box addresses.

Deliver attentioned to:

Street Address *

Suburb *

State: *

Postcode: *

* = Input is required