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Repair Form
Your Details
Company Name
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Repair Lodged By
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Contact Phone Number
Email Address
*
Internal Reference/ Cost Centre (if applicable)
Business Unit (for invoicing if required)
User's Details
Faulty Handset User's Name
*
User's Mobile Number
*
Repair Details
Handset Make
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Select one...
Apple
BlackBerry
Call Direct
HTC
LG
Maxon
Motorola
Netcomm
Nokia
Panasonic
Samsung
Sierra Wireless
Sony Ericsson
Telstra / ZTE
USB Modem
PC Card
Other
Handset Model
*
IMEI
*
Handset Fault
*
Date Purchased
mm/dd/yyyy
Proof of Purchase Provided
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Yes
No
Bought from Phonenomena
Has the device been in contact with water?
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No
Yes
Is the liquid ingress indicator still white?
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Yes
No
Don't know
Is the device FREE from serious physical damage?
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Yes
No
Accept Pre Approved Repair Charge $150
*
For iPhone and iPad Repairs
Please ensure the Activation Lock feature introduced in iOS 7 is disabled BEFORE sending in the device to us. If this is not disabled, the repairers cannot process the repair until the activation lock is removed, which will delay the repair process. We will include the steps required to disable Activation Lock in a confirmation email that will be sent to you shortly after submission of this request.
Repair Terms & Conditions
- The Telstra Repair Centre requires a pre-approval for non-warranty repairs under $150, above this will be quoted first - repairs covered by warranty have NO charge
- A $20 (ex GST) Freight charge may be applicable for the return of the device.
- A $49.50 service fee may be applicable when:
a. The warranty is voided for any of the reasons stated in the Voluntary Warranty Agreement e.g. liquid damage or physical damage.
b. The repairer determines there to be no faults with the equipment; or
c. No warranty applies and the repairer determines that the device is beyond economic repair (e.g. due to physical damage or liquid damage)
d. A customer elects not to proceed with a repair based upon a formal quote.
e. Where a customer does not respond to a quote from the repairer within 5 business days.
I have read and agree with the terms and conditions stated above
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Return Delivery Details
Please note: There is a $30 (ex GST) delivery fee to deliver to PO Box addresses.
Deliver attentioned to:
Street Address
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Suburb
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State:
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Select One:
NSW
VIC
QLD
SA
WA
NT
ACT
TAS
Postcode:
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*
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Input is required