Login problem support Request form

Taal / Language: Ga naar het Nederlandse formulier.

Can't login with your Hanze account? Contact ICT Supportcenter via this form. The questions in this form help us to quicky identify the problem.

Define login problem

Define your login problem *

I forgot my password

I have not received my login credentials

My registered telephone number is incorrect

I get a message that my user ID or my password is incorrect

Other problem

No login credentials?
Right after you have applied to Hanze University of Applied Sciences you have received an email with a username and a one-time password at your private email address you have registered during the application (at Studielink). Check your mailbox and spam folder.

Current phone number *

You can reset your password at password.hanze.nl. If you are not able to reset your password you can request a new password via this form.

Please let us know why you couldn’t reset your password via password.hanze.nl. With your feedback, we can improve our services.

I cannot change my password at password.hanze.nl because:

Did you recently (1-7 days ago) changed your password? *

Yes

Your account is probably locked. After 5 incorrect login attempts your account will be locked for 15 minutes. Check if you changed your password on all your devices.
For example the stored password in your e-mail app.

Check list:

Stored wifi password of eduroam: select forget eduroam network at your devices.
Stored password at mail & calendar apps:
Stored passwords at password safes (for example Keychain on a Mac).
Stored password at the print driver (on non managed computer). Deinstall the Hanze Printer.
Please wait at least 20 minutes before logging in again. Your account will be automatically unlocked after 15 minutes.

Did the steps above solve your problem? *

Yes

You can now close the form. The form does not need to be submitted.

Could you please elaborate on your problem? *

Account information

First Name *

Prefixes

Last Name *

Username (studentnumber or 4-lettercode) *

Contact information

For students: we will send the one-time password to the e-mail address you have registered at contact details of your Studielink account.

Private email address *

Identification

Attach a copy of the front of your ID page of your passport or driver's license for identification.
Before uploading the copy be sure to remove sensitive information like your social security number.
Your copy will be deleted 1 business day after verifying your identity.

Attachment (jpg, png, bmp or pdf) *

privacy statement

* = Input is required